Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ronald Hanson

Ronald Hanson

September 14, 2024

5  out of  5
rating by Ronald Hanson
"Very good staff and very helpful in assisting me with my questions."
Profile photo of David Powers

David Powers

August 13, 2024

5  out of  5
rating by David Powers
"Nely provided prompt, friendly and knowledgeable service when we were faced with a pressing matter. I would highly recommend this agency for all insurance needs. Many thanks!"
We responded:
"Thank you so much for letting us know about our positive service. So appreciative of you. "
Profile photo of Tina Blowe

Tina Blowe

August 1, 2024

5  out of  5
rating by Tina Blowe
"I was in desperate need of personal liability insurance for my daughters dorm room, and this was taken care of, and an expedited efficient, friendly manner, and I am very very pleased with State Farm and the assistance from Josh!! :))"
We responded:
"Oh wow. So happy we could help! We love our students and are always here for them(and those moms and dads) when you need us! Thank YOU. "
Profile photo of Debbie Polian

Debbie Polian

July 30, 2024

5  out of  5
rating by Debbie Polian
"Very very responsive and gave me everything I needed. I am so happy to work with Nelly."
We responded:
"We are so grateful you chose us to help you with your insurance needs. Thank you for your confidence and feedback! "
Profile photo of Kristen Vetter

Kristen Vetter

July 29, 2024

5  out of  5
rating by Kristen Vetter
"They were extremely helpful in getting insurance for my son's college rental unit."
We responded:
"Thank you so very much! We love helping our college kids in the area schools. Hope his year goes well! "
Profile photo of John Icardi

John Icardi

July 17, 2024

5  out of  5
rating by John Icardi
"Prompt response to my quote request and SF made it easy to start my coverage."
We responded:
"Thank you, John! It’s always so nice to hear we’re doing things the right way for our customers. We appreciate your trust in us! "
Profile photo of Chad Applegate

Chad Applegate

July 15, 2024

5  out of  5
rating by Chad Applegate
"Marissa helped me with an insurance need and was absolutely fantastic. She made obtaining the policy very easy. Superb customer service and very friendly. High recommended!"
We responded:
"We are so pleased that you were happy with your service here at our agency! Marissa is fabulous and so good with our customers. We appreciate you. "
Profile photo of . heavner

. heavner

July 15, 2024

5  out of  5
rating by . heavner
"When our daughter went to college and had to obtain renter's insurance, another parent referred us to this agency. Nely has been great and very easy to work with. We will continue to use this agency."
We responded:
"Thank you so much for taking time to let us know you were pleased with the service our agency provided. Nely is fabulous to work with and I’m happy she made it simple for you. Always here for you. "
Profile photo of sealy cross

sealy cross

May 13, 2024

5  out of  5
rating by sealy cross
"I have been a customer of State Farm for decades and they have been like family. Every new car, addition to my house or any major issue I have had, I called Leslie and she always steered me right. I usually pay my premium in person so I can visit with the wonderful staff. I like working with an office where I am known personally rather than by policy number! They are knowledgeable and caring and I will never change insurers."
We responded:
"Wow! Thank you so very much. We are lucky to have you as a customer and so thankful for your kind words. "
Profile photo of Travis Johnson

Travis Johnson

May 9, 2024

5  out of  5
rating by Travis Johnson
"I've been with State Farm with Kristen Martin's team for the last 5 or 6 years. Every time I needed them they were right there. Flat tires, cracked windshields and all. I always talk with Josh when I call in because he is my guy for insurance. I even met Kristen personally my first year with them. No plans to leave them in the future!"
We responded:
"Thank you so very much. Josh is incredible and I appreciate you saying so! See you again soon I hope. "
Profile photo of David

David

May 8, 2024

5  out of  5
rating by David
"Employees are always very knowledgeable and helpful?. We have both our home and auto policies with them."
We responded:
"Bundling always makes sense and saves $$$. Thank you for your business! "
Profile photo of Karen Renaux

Karen Renaux

May 8, 2024

5  out of  5
rating by Karen Renaux
"Very fast and efficient!"
We responded:
"We so appreciate your feedback and support! Happy to help. "
Profile photo of Steve Martin

Steve Martin

April 12, 2024

5  out of  5
rating by Steve Martin
"I've known Taylor Horton since he was a young kid living next door and shooting basketball in my driveway and in the past 25 years or so I've watched him grow up and develop into an outstanding young man. I think Taylor's most impressive attribute is that he is a critical thinker. He thinks for himself and does not always accept "conventional wisdom" and does not believe everything he hears or reads. As a result of this trait he has great analytical skills which I believe will serve him well in managing and navigating the complexities of the insurance business, and the insurance industry as a whole. The only limits for Taylor are those others will try (and fail) to put on him. He's not afraid to challenge the status quo and be a part of making something easier or better. He's honest and loyal and dedicated and he welcomes a challenge. Also a huge Duke fan, but I don't hold that against him. You're very welcome Kristen. I would only add that having retired from a Fortune 50 Corporation I know that a business, any business, is not only defined by the quality of the goods and services they provide, but also by the caliber of individuals that they hire to sell and service their products. Choosing the right kind of people, in this instance Taylor Horton, is crucial to the overall success of the business, and you certainly instinctively knew that very well and you chose wisely. Taylor speaks very highly of you, very much appreciates the opportunity, and is thrilled to be a part of your team. I would highly recommend anyone contacting Taylor at your State Farm Office for all of their insurance needs."
We responded:
"Steve…Taylor is a great team member and is everything you described and more. He’s wonderful with our customers! Thank you for taking the time to say so….we agree!!"
Profile photo of Ashley H

Ashley H

April 11, 2024

5  out of  5
rating by Ashley H
"Taylor was amazing helping me set up a life insurance policy! Very educated, kind, and informed, and helped me get the policy that best fit my wants and needs. High recommend seeing taylor!"
We responded:
"Hey Ashley! Taylor is such an asset to our office. Life insurance is such an important part of your financial planning and I’m so glad he was able to help you with those needs. Thank you for taking time to give us feedback and for trusting us with your insurance needs. "
Profile photo of Steve M

Steve M

April 11, 2024

5  out of  5
rating by Steve M
"I am new to State Farm coverage and worked with Josh at Kristen Martin to find the right coverage and best rates. I found their agency very responsive to our needs. Everyone in their office is very friendly and helpful. It’s great to have a local agency you can depend on. I look forward to a long and beneficial relationship with them."
We responded:
"Thank you, Steve. We so appreciate your confidence in us for your insurance needs!! Josh is fabulous in our office and we’re lucky to have him!!! Thank you for letting us know! "
Profile photo of Veronica Aaron

Veronica Aaron

April 10, 2024

5  out of  5
rating by Veronica Aaron
"Nely was amazing explaining the questions I asked double checking my questions to findout the answers i was inquiring about. She offered something for me that I had been thinking about and I feel so much better now that I've implemented the deal. I totally appreciate her kindness."
We responded:
"We’re so happy we were able to help you with your insurance needs! Thank you for your confidence in us. "
Profile photo of Kelly Sherman

Kelly Sherman

April 5, 2024

5  out of  5
rating by Kelly Sherman
"I went to the State Farm office and I was greeted immediately. I worked with Nely whom I had worked with on the phone and she was professional, friendly, helpful and she knows her stuff! I would definitely recommend this agent for your insurance needs."
We responded:
"Nely is fabulous! Thank you for taking time to let us know! And thank YOU for your support and confidence in our agency. "
Profile photo of Clifton Prince

Clifton Prince

March 20, 2024

5  out of  5
rating by Clifton Prince
"Great service in somewhat of an emergency situation. Sherrie always handled like a pro. Great customer service during our semi-annual interactions."
We responded:
"We are so very grateful for you choosing us for your insurance business. Sherrie is a rockstar and I’m appreciative of you taking the time to let us know! Thank you!!! "
Profile photo of Brandi Kucko

Brandi Kucko

March 13, 2024

5  out of  5
rating by Brandi Kucko
"Always a pleasant experience with Nely and today she helped me again. Customer service is great!"
We responded:
"Nely is fabulous and I so appreciate you recognizing her professionalism. Thank you for taking time to support us. "
Profile photo of stephen mack

stephen mack

January 29, 2024

5  out of  5
rating by stephen mack
"Fast, concise, courteous service."
We responded:
"Thank you so very much for your kind words. We are always here to do our best for you. "
Profile photo of Ashlee Bumgarner

Ashlee Bumgarner

December 8, 2023

5  out of  5
rating by Ashlee Bumgarner
"Great rates. Staff is knowledgeable and very helpful."
We responded:
"Thank you so very much, Ashlee! We appreciate YOU!! "
Profile photo of Claudia Sophia

Claudia Sophia

December 5, 2023

5  out of  5
rating by Claudia Sophia
"Una atención personalizada, profesional y además muy cálida. Nuestra representante es la Sra. Nely Leon y es excelente además que habla perfectamente el español. Totalmente recomendada. Estamos muy agradecidos."
We responded:
"Gracias!!! Nely is wonderful. Please share your experience with friends and family. We appreciate YOU!! "
Profile photo of Mat Lock

Mat Lock

September 22, 2023

5  out of  5
rating by Mat Lock
"Amazing staff, thank you!!!"
We responded:
"We appreciate your business! "
Profile photo of patrick Healy

patrick Healy

September 7, 2023

4  out of  5
rating by patrick Healy
"The staff is well schooled in the processes. Most helpful."
Profile photo of Virginia Carlan

Virginia Carlan

June 29, 2023

5  out of  5
rating by Virginia Carlan
"Kristen and I grew up together and I consider her one of my oldest and dearest friends. She is hands down one of the most caring, compassionate, trustworthy, friendly people I know. With that said, insurance is way too expensive, important and complicated to let even my most trusted friend advise me on it without being confident in his/her abilities. I need someone who has my (and my family's) best interests at heart and who knows the insurance industry inside and out. Not only do I have that with Kristen, but I also have that with every person with whom I've spoken when I've called with questions over the past 25+ years. Her staff is highly trained, professional, polite and pleasant to deal with. I don't think our friendship has anything to do with my experience, as I'm just a customer when I call. There's so much to worry about when something happens and you do need your insurance agent; your agent shouldn't be one of those worries. I feel incredibly lucky to have Kristen as mine."