State Farm® Insurance Agent Kristen Martin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lea Cruz
November 20, 2025
"I needed to purchase renter's insurance. I called Kristen's office. The whole process took about 5 minutes and was super easy. I highly recommend calling Kristen."
"Thank you for choosing our agency to help you with your renters insurance. And for taking time to let us know we’re doing a good job for our customers! We REALLY appreciate you. "
Jill Gardner
November 13, 2025
"I cannot recommend Kristen Martin and her staff in her State Farm Agency enough! Not only are they extremely professional, but it is the personal attention to their clients that makes this office so special!"
"Awwww. Thank you, Jill! It’s because of special customers like you that we all love what we do! It makes a difference in our day. I so appreciate your kind words. "
Hunter Hodges
November 13, 2025
"If you are looking for a profesional team who knows what they are talking about, look no further. I worked with Taylor with my policies, and he is very knowledgeable. This team is dedicated and will help you with every step along the way."
"Wow. Thank you, Hunter. Your feedback is incredibly important to us. We value your business and strive to exceed expectations every day. "
Martha Etchison
August 20, 2025
"Taylor was patient and easy to understand. He took the time to explain everything to our satisfaction."
"Thank you!!! We so appreciate you and your praise of our agency. "
Jay Kumar
August 19, 2025
"Helpful timely help with auto insurance during a road trip!"
"Thanks for letting us know ! We take great pride in our exceptional customer service. And we appreciate you! -Kristen "
Susan Viggiano
August 6, 2025
"Excellent! So efficient and accessible, they were able to handle adding renters insurance for my daughter quickly, it was cost effective and then they sent the policy directly to the apartment complex which saved me a step. I would highly recommend!"
"Thank you so much, Susan! We love helping our students and families. We appreciate YOU. -Kristen "
Katherine MacDonald
July 25, 2025
"This was made so so easy by MARISA. Thank you. Was on the phone for about 5 minutes & got the liability policy my child needed for college! 🥰"
"Thank you so very much for taking the time to let us know about our efficiency! We appreciate YOU !! -Kristen "
Dhona Hackney
July 17, 2025
"Taylor was wonderful in helping me set up my StateFarm App Everyone in this office is always helpful and very friendly."
"Thank you, Dhona!!! We appreciate you commenting on our customer service. We’re proud of taking care of our customers. -Kristen "
Thomas Fitzpatrick
July 8, 2025
"Melvis was so kind and responsive as we worked together"
"Thank you so very much for highlighting what we know here…. Melvis IS wonderful!!! We appreciate you taking the time to acknowledge her and our office. We are so thankful for you. -Kristen "
Ed Snavely
July 7, 2025
"I had the pleasure of working with Taylor Horton to insure my home and several autos. Taylor is receptive and responsive to my policy changes involving transitioning vehicle responsibility and coverage from an elderly family driver. His patience and can-do attitude combined with a desire to obtain and provide me with the most accurate and complete details for my specific needs and desires speaks of and highlights his integrity and professionalism."
"Ed, you are so kind to take the time to let us know about your positive customer experience with our agency and Taylor. Thank you. It means so much to know we are delivering on the promise. We appreciate you. "
Jennifer McCall
June 24, 2025
"Nely helped us secure a renter policy for our son quickly and efficiently. We are from out of state and were so pleased to find a State Farm agent as friendly as our own representative at home. Thanks for great customer service."
"We hope your son will be very happy here! Thanks for taking time to let us know how positive your experience was with our office. We are here to help in any way. We appreciate you. -Kristen "
Queena Chen
June 13, 2025
"I’ve had auto insurance with them for about a year and they’ve been so helpful with any questions that come up! Josh was the one who initially helped me find coverage, answered all my bajillion questions, and even stayed after hours on a Friday on the phone with me to make sure everything was squared away!"
"We are so appreciative of your support and your feedback. Josh is always so thorough and patient and I appreciate you taking time to acknowledge him. Thank you!!! -Kristen "
Corbin Duckworth
June 2, 2025
"Nely Leon at Kristen Martin's office was the agent that helped me with facilitating communications with the claims department. This woman was absolutely amazing. I explained my issue with my car claim. She was very compassionate and fought for me to get everything sorted. I wouldn't want anyone else to help me with a similar situation. She was remarkable and efficient in providing the best results!"
"Nely is the best advocate! Thank you for taking time to let us know about your personal experience. It means so much to our agency! We appreciate YOU. "
Chapin Jones
April 15, 2025
"Nely has made the move to Winston Salem so smooth for us! She helped me with auto and renter’s insurance. I just recently traded in my vehicle and she helped me process the new paperwork for that as well. Thank you so much for your prompt responses via email and phone!"
"Excellent service is what sets us apart!! And Nely is wonderful with this. Thank you for taking time to let us know your experience was a great one start to finish. And thank you for your business with our agency. "
Bobby
March 14, 2025
"Sherrie You were amazing today you made me smile at the end of a long day. Thanks for your help. You didn’t hang up. You stayed right there with me on the line and I’m grateful for that. Love you way to go. Great customer service."
"Oh wow! Thats what we’re all about and Sherrie is so awesome isn’t she?!?? Thank you for taking time to let us know that we’re making a difference. We appreciate your trust in us. -Kristen "
Adam Proegler
March 12, 2025
"We moved down to Winston Salem about a year ago and Nelly and team have been fantastic to work with! We've have had State Farm for years and continue to have a great experience with Kristen Martin's agency."
"What a wonderful thing to hear! Thank you so much for taking the time to commend Nely(who is amazing) and our agency. We appreciate you! "
Arthur Christakos
February 18, 2025
"Kristen definitely has some of the best agents around! I met with Taylor to discuss switching my car insurance over to State Farm. He was able to help me save nearly $20/month! I highly recommend going to Kristen and Taylor for your insurance needs!"
"Thank you for your kind words, Arthur!!! We love when we can combine money savings with our great service! I’m so glad Taylor was able to help you with your car insurance. We appreciate your business ! -Kristen "
chad knapp
February 7, 2025
"Kristen/Taylor and there team reached out about bundling my home and auto insurances with them and saved me over 1300 a year between the 2. I had no idea I was missing out until they reached out. Process was seamless. Thank-you!"
"Chad this is wonderful news and I’m so grateful you shared this! We appreciate your business so much and always love when we can do the right thing AND save customers $$$. Thank you for trusting us with your insurance. "
Forbidden Chocolate
February 4, 2025
"I recently moved to NC from NY and I was not prepared for how different the rules and procedures were for licensing and insurance. I've had many positive interactions with State Farm over the years, so I contacted this local office when I was ready to get my NC license, auto, and renter's insurance. Marissa Shivers has been awesome! She's been very helpful, friendly and knowledgeable. She also has the patience of a saint, cheerfully answering my many, many questions clearly and concisely. State Farm's rates are very reasonable and their customer service is top rate. Highly recommended!"
"My goodness! Thank you so much for taking the time to give such wonderful feedback on your experience with the Marissa and our office. She is amazing isn’t she? We appreciate you so much as a customer and hope to always exceed your expectations. "
Ashleigh Ranson
October 29, 2024
"Nely Leon and Kristen Martin have both been so helpful! They helped me insure my first car, and now my apartment as well. Nely is my point person and has been crucial in my navigation of the insurance world. She is so calm, knowledgeable, and patient whenever she's assisting me. She's always happy to break down the quote for me, translate the jargon into what it means to me and how it applies to my car or situation, and never glosses over things that may be new to me -- she gets that I'm learning, and is a perfect guide! Whenever we hang up, I can't shake the feeling that they're really looking out for me. :)"
"Thank you so very much for taking time to review how we do business. We are different! And Nely is, in fact, exceptional. Thank you for saying so. We look forward to continuing to grow with you and help you with all of your insurance needs. -Kristen "
Ronald Hanson
September 14, 2024
"Very good staff and very helpful in assisting me with my questions."
"Thank you so much for your kind remarks about our agency. We appreciate you! "
David Powers
August 13, 2024
"Nely provided prompt, friendly and knowledgeable service when we were faced with a pressing matter. I would highly recommend this agency for all insurance needs. Many thanks!"
"Thank you so much for letting us know about our positive service. So appreciative of you. "
Tina Dieffenbacher
August 1, 2024
"I was in desperate need of personal liability insurance for my daughters dorm room, and this was taken care of, and an expedited efficient, friendly manner, and I am very very pleased with State Farm and the assistance from Josh!! :))"
"Oh wow. So happy we could help! We love our students and are always here for them(and those moms and dads) when you need us! Thank YOU. "
Debbie Polian
July 30, 2024
"Very very responsive and gave me everything I needed. I am so happy to work with Nelly."
"We are so grateful you chose us to help you with your insurance needs. Thank you for your confidence and feedback! "
Kristen Vetter
July 29, 2024
"They were extremely helpful in getting insurance for my son's college rental unit."
"Thank you so very much! We love helping our college kids in the area schools. Hope his year goes well! "