State Farm® Insurance Agent Kristen Martin

"I've known Taylor Horton since he was a young kid living next door and shooting basketball in my driveway and in the past 25 years or so I've watched him grow up and develop into an outstanding young man. I think Taylor's most impressive attribute is that he is a critical thinker. He thinks for himself and does not always accept "conventional wisdom" and does not believe everything he hears or reads. As a result of this trait he has great analytical skills which I believe will serve him well in managing and navigating the complexities of the insurance business, and the insurance industry as a whole. The only limits for Taylor are those others will try (and fail) to put on him. He's not afraid to challenge the status quo and be a part of making something easier or better. He's honest and loyal and dedicated and he welcomes a challenge. Also a huge Duke fan, but I don't hold that against him. You're very welcome Kristen. I would only add that having retired from a Fortune 50 Corporation I know that a business, any business, is not only defined by the quality of the goods and services they provide, but also by the caliber of individuals that they hire to sell and service their products. Choosing the right kind of people, in this instance Taylor Horton, is crucial to the overall success of the business, and you certainly instinctively knew that very well and you chose wisely. Taylor speaks very highly of you, very much appreciates the opportunity, and is thrilled to be a part of your team. I would highly recommend anyone contacting Taylor at your State Farm Office for all of their insurance needs."

"I am new to State Farm coverage and worked with Josh at Kristen Martin to find the right coverage and best rates. I found their agency very responsive to our needs. Everyone in their office is very friendly and helpful. It’s great to have a local agency you can depend on. I look forward to a long and beneficial relationship with them."

"Nely was amazing explaining the questions I asked double checking my questions to findout the answers i was inquiring about. She offered something for me that I had been thinking about and I feel so much better now that I've implemented the deal. I totally appreciate her kindness."

"Kristen and I grew up together and I consider her one of my oldest and dearest friends. She is hands down one of the most caring, compassionate, trustworthy, friendly people I know. With that said, insurance is way too expensive, important and complicated to let even my most trusted friend advise me on it without being confident in his/her abilities. I need someone who has my (and my family's) best interests at heart and who knows the insurance industry inside and out. Not only do I have that with Kristen, but I also have that with every person with whom I've spoken when I've called with questions over the past 25+ years. Her staff is highly trained, professional, polite and pleasant to deal with. I don't think our friendship has anything to do with my experience, as I'm just a customer when I call. There's so much to worry about when something happens and you do need your insurance agent; your agent shouldn't be one of those worries. I feel incredibly lucky to have Kristen as mine."

"Worst agency I have ever dealt with. Kristen Martin looked us dead in the eye promising help and assured us that she never had unhappy customers. All turned out to be untrue. State Farm dragged their feet in assessing the claim, blamed delays on everyone but themselves and when their delays caused us to exceed the allotted rental coverage washed their hands of the situation saying that their was nothing they could do. Kristen’s assurance we worthless. A waste of time dealing with them. Save money and go online or get an agency that is willing to help. This one is not it. Beware."

"Service was horrible been with this company for years. The office reps that answer the phone give out wrong information to customer about claims, funny thing is the rep told me they can't speak on claims because they're not licensed why are they answering call and giving out wrong info. Now I'm stuck with a rental bill for $300 b/c the rep never explained after 30 days I'll be responsible for the rental cost. She instead told me if I need more time with the rental LET THEM KNOW. Guess what I did, and they made it seem like it was okay. KRISTEN, you need to educate you staff and customer this is not a good look for you."

"Kristen Martin and her entire team are devoted to helping both new and existing clients. It is reassuring to know that they are just a phone call away when I have a question or need to file a claim. They make you feel valued and appreciate your business. I can call, email or text and know that they will respond quickly. What an incredible team with fun, engaging people!"